SPOTON US Review: A Comprehensive Assessment of the Platform's Features and Performance

SPOTON US is a payment processing company that offers a range of services to businesses of all sizes. With its user-friendly interface, robust hardware, and competitive pricing, SPOTON has quickly become a popular choice for businesses looking to streamline their payment processing. But what sets SPOTON apart from other payment processors on the market?

One of the key features of SPOTON US is its commitment to providing an exceptional user experience. From the intuitive interface to the customizable hardware options, SPOTON is designed to make payment processing as simple and straightforward as possible. Additionally, SPOTON offers a range of resources and support options to help businesses get the most out of their payment processing experience.

Whether you're a small business owner looking to simplify your payment processing or a large corporation in need of a comprehensive payment processing solution, SPOTON US has something to offer. In this article, we'll take a closer look at the features and benefits of SPOTON US, as well as some of the frequently asked questions about the platform.

Key Takeaways

  • SPOTON US offers a user-friendly payment processing solution with customizable hardware options.
  • The platform is designed to provide an exceptional user experience, with a range of resources and support options available.
  • SPOTON US is a popular choice for businesses of all sizes looking to streamline their payment processing.

Overview of SPOTON US

Company Background

SPOTON US is a web-based point-of-sale (POS) system provider based in San Francisco, California. The company was founded in 2017 with the goal of providing businesses with a fully customizable POS system that can be tailored to their specific needs. The company has since grown to become a major player in the POS industry, serving businesses of all sizes across the United States.

SPOTON US has a team of experienced developers who work tirelessly to ensure that the company's POS system is always up-to-date and able to meet the changing needs of businesses. The company's focus on innovation has helped it to stay ahead of its competitors and maintain its position as a leader in the industry.

Service Offerings

SPOTON US offers a wide range of services to businesses, including POS software, hardware, and payment processing. The company's POS software is highly customizable, allowing businesses to tailor the system to their specific needs. The software includes features such as inventory management, employee management, and reporting, making it a comprehensive solution for businesses of all types.

In addition to its software offerings, SPOTON US also provides hardware solutions such as touchscreen terminals, printers, and scanners. The company's hardware is designed to work seamlessly with its software, ensuring that businesses have a reliable and efficient POS system.

Finally, SPOTON US offers payment processing services to businesses. The company's payment processing solutions are designed to be fast, secure, and reliable, ensuring that businesses can process transactions quickly and easily.

Overall, SPOTON US is a reliable and innovative POS system provider that offers a wide range of services to businesses of all sizes. The company's focus on customization and innovation has helped it to become a leader in the industry, and its commitment to providing high-quality service has made it a popular choice among businesses across the United States.

User Experience



Platform Navigatio

SPOTON US Review shows that the platform has an intuitive and easy-to-use interface that allows users to navigate through the system with ease. The dashboard provides a clear overview of the business operations, including sales, inventory, and employee management. The platform also offers customizable reports that can be tailored to specific business needs.

The navigation menu is located on the left side of the screen, making it easy to access different features of the platform. The menu is organized into categories, including sales, customers, employees, and reports. Users can also access help and support resources from the navigation menu.

Account Management

SPOTON US Review indicates that the account management features of the platform are user-friendly and efficient. Users can easily manage their accounts, including updating payment information, changing subscription plans, and accessing billing history. The platform also offers a variety of payment options, including credit cards, debit cards, and ACH transfers.

Users can also manage their employees' accounts, including setting up user roles and permissions, adding new employees, and managing employee schedules. The platform also offers a time clock feature that allows employees to clock in and out of their shifts.

Overall, SPOTON US Review shows that the platform provides a user-friendly experience that allows users to efficiently manage their business operations. The platform's navigation and account management features are intuitive and easy to use, making it an ideal choice for small and medium-sized businesses.

Pricing and Plans



Subscription Models

SpotOn offers multiple subscription models for its point-of-sale system, providing businesses with the flexibility to choose the one that best suits their needs. The pricing is based on the number of locations, and the features required by the business. The subscription models are as follows:

  • Basic: This plan costs $25 per month, per location, and includes basic features such as inventory management, employee management, and sales reporting.
  • Essential: This plan costs $65 per month, per location, and includes all the features of the Basic plan, plus additional features such as customer management, loyalty programs, and online ordering.
  • Premier: This plan costs $169 per month, per location, and includes all the features of the Essential plan, plus advanced features such as marketing automation, appointment scheduling, and gift card programs.


Payment Options

SpotOn offers flexible payment options to its customers. Customers can choose to pay monthly, quarterly, or annually. They can also choose to pay upfront for a year and receive a discount. SpotOn also offers financing options for its hardware and software products.

Customers can choose from a range of payment processing options, including credit and debit card processing, ACH payments, and mobile payments. SpotOn charges a flat rate of 2.6% + $0.10 per transaction for credit and debit card processing, which is competitive with other payment processing providers.

In conclusion, SpotOn offers flexible subscription models and payment options, making it a good choice for businesses of all sizes. Its pricing is competitive with other point-of-sale providers, and its payment processing options are flexible and affordable.

Security and Compliance



When it comes to payment processing, security and compliance are of utmost importance. SpotOn US Review takes data protection measures seriously to ensure that all transactions are secure. Here are some of the measures they take:

Data Protection Measures

  • Encryption: SpotOn encrypts all data in transit and at rest using industry-standard encryption protocols to prevent unauthorized access to sensitive information.
  • Tokenization: Sensitive payment data is replaced with a unique identifier known as a token, which is used for processing transactions. This reduces the risk of data breaches since the actual payment data is not stored on SpotOn's servers.
  • PCI Compliance: SpotOn is PCI compliant, which means that they adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure that all transactions are secure and that customer data is protected.

Regulatory Standards

In addition to data protection measures, SpotOn also adheres to regulatory standards to ensure compliance with federal and state laws. Here are some of the regulatory standards they follow:

  • Anti-Money Laundering (AML) Compliance: SpotOn complies with AML regulations to prevent money laundering and other financial crimes. They monitor transactions for suspicious activity and report any suspicious transactions to the appropriate authorities.
  • Know Your Customer (KYC) Compliance: SpotOn verifies the identity of all customers to comply with KYC regulations. This helps to prevent fraud and other financial crimes.
  • Fair Credit Reporting Act (FCRA) Compliance: SpotOn complies with the FCRA, which regulates the collection, dissemination, and use of consumer credit information. They provide consumers with access to their credit reports and dispute resolution services.

Overall, SpotOn takes security and compliance seriously to ensure that all transactions are secure and that customer data is protected.

Customer Support and Resources


Support Channels

SPOTON US offers multiple channels for customer support. Customers can contact the support team via phone, email, or live chat. The support team is available 24/7 to answer any questions or concerns. The company also provides an online knowledge base where customers can find answers to frequently asked questions and learn more about the product.

Customers can contact the support team by phone at 1-877-814-4102. The company's customer support email is support@spoton.com. Customers can also chat with the support team via the live chat feature on the company's website.



Educational Materials

SPOTON US provides educational materials to help customers learn more about the product and how to use it. The company offers online tutorials, webinars, and training videos. Customers can also access the company's blog, which provides tips and best practices for using the product.

The company's online tutorials cover a wide range of topics, including how to set up the product, how to process payments, and how to use the reporting features. The webinars provide customers with a more in-depth look at the product and its features. The training videos are designed to help customers get up and running with the product quickly.

Overall, SPOTON US provides a comprehensive customer support system and a wealth of educational resources to help customers get the most out of the product.

Frequently Asked Questions



What are common complaints about SpotOn services?

SpotOn has received some negative feedback from customers regarding hidden fees, poor customer service, and difficulties cancelling services. Some customers have reported being charged for services they did not request, while others have had difficulty reaching customer support when they needed assistance.

How does SpotOn rate with the Better Business Bureau?

SpotOn has an A+ rating with the Better Business Bureau, indicating that the company has a good track record of addressing customer complaints and resolving issues in a timely manner. However, it is worth noting that the BBB has received some complaints about SpotOn's services, particularly related to billing and customer service.

What is the general user sentiment found in SpotOn Google reviews?

SpotOn has generally positive reviews on Google, with many customers praising the company's user-friendly interface, customizable features, and affordable pricing. However, some customers have reported issues with billing and customer service, and a few have had negative experiences with the company's sales representatives.

What feedback do SpotOn employees typically provide in their reviews?

Glassdoor reviews of SpotOn suggest that the company has a positive work culture and supportive management team. Employees report feeling valued and appreciated, and many praise the company's commitment to providing excellent customer service. However, some have reported feeling overworked or underpaid, and a few have had negative experiences with upper management.

How does the SpotOn POS system compare to its competitors?

SpotOn's POS system offers a wide range of features and customization options, making it a popular choice for businesses of all sizes. However, some customers have reported that the system can be slow or glitchy at times, and others have noted that it may not be as intuitive as some of its competitors.

Can customers expect reliable performance from SpotOn's products and services?

Overall, SpotOn's products and services are generally reliable and effective. However, as with any technology, there may be occasional glitches or issues that arise. SpotOn's customer support team is available 24/7 to assist with any problems that may arise, and the company is committed to providing excellent service to its customers.